FAQ'S
DO I NEED TO PRESENT MY TRANSFER VOUCHERS?
Yes. Please remember to always have a copy of your confirmation voucher. This will make everything run smoother at the time of service.
ARE DOLLARS ACCEPTED EVERYWHERE IN CANCUN?
Mostly all stores accept US Dollar but in a lower exchange rate.
HOW DO I FIND THE REPRESENTATIVE OF DEMO?
Once you finish all the inmigration and customs procedures, proceed to the exit and walk thru the time share area. Please find the agencies tour operator's exit. DEMO representative will have a banner with DEMO´s logo and wears a blue stirt with orange
HOW MUCH TIME DO I HAVE TO WAIT FOR MY TRANSFER VEHICLE TO DEPART?
Since all services are private, the vehicle will be waiting for you once we contact you.
WHAT HAPPENS IF MY FLIGHT IS DELAY OR CANCEL?
DEMO tracks all flights, if the flight is delay we will reprogram the service to the new fight time arrival. If the flight is cancel you should inform us inmedeatly so that we could see if it generates any kind of penalty or could reprogram the service with no fee.
WHAT SHOULD I DO IF MY LUGGAGE IS DAMAGED, LOST OR DELAYED?
You have to make a report inmediately with the airline directly, DEMO could also help you just to follow up the report. Luggages are delivered directly by the airlines to the address or hotel you indicate in the report.
WHAT KIND OF VEHICLE IS GOING TO PROVIDE ME MY TRANSPORTATION BACK TO THE AIRPORT?
The vehicle is the same type as your reserve upon arrival.
12 PASSENGER VANS NOW FOR 6 PASSENGERS.
